Senior Patient Access Officer
London Bridge Hospital
Full time 37.5 hours per week, Monday - Friday (occasional Saturday at an overtime pay rate).
Shifts will vary between 6AM - 6PM. (Candidates must be flexible and available for these shifts)
Permanent
We’re looking for a Senior Patient Access Officer to join our team based in London Bridge Hospital. As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.
As a Senior Patient Access Officer, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Formally pre-register or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases.
Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained.
Ensure all relevant patient documents are signed and scanned to the patients accounts, including patient registration forms and self-pay agreements.
Ensure all patients meet the HCA criteria to enable successful and full financial settlement relating to all patient visits.
Reconcile all financial transactions on a daily basis.
Assist in the management of the Patient Access shared mailbox.
Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.
Support PAL with rota management.
Deputise for the PAL and take on supervisory tasks within their team as required.
Assist Patient Access Officers with more complex tasks.
Maintain accuracy and integrity of patient data, respecting the confidentiality of all patient information, remaining compliant with GDPR protocols.
What you’ll bring:
Previous experience in medical/patient administration or similar role is essential.
IT Literate
Strong accuracy and attention to detail.
Ability to remain calm and professional under pressure while managing multiple tasks.
Knowledge of revenue cycle management within a healthcare setting is desirable.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Patient Access Officer you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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