Quality and Training Officer

Training and Quality Officer

Cambridge, HCA Backlogs

Full time, 37.5 hours per week
Permanent
Salary: Competitive dependent upon experience (Equivalent to an NHS Band 6)

An exciting opportunity for an enthusiastic and well-motivated HCPC registered Biomedical Scientist with previous experience in a Specialist Biomedical Scientist role in Cellular Pathology. 

Reporting directly into the Technical Operations Manager, you will bring excellent communication and personnel skills and be able to work effectively as part of a team, in a quality and training role.

Backlogs is a fast-growing business and is a wholly owned subsidiary of HCA Healthcare UK. Backlogs provides a remote cellular pathology reporting service for NHS Hospitals, working with over 40 Trusts and is supported by 110 Consultants throughout the UK.  A small on site laboratory to deliver microtomy services will be open before April 2025 and this role would include delivery of training in this area.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others. 

Key Duties and Responsibilities

• To organise and deliver training to the Backlogs team to support learning outcomes from adverse events in their assigned department(s), ensuring training is supervised or delivered by appropriately trained, competent and qualified staff.
• To lead the training and development program of new starters.
• Gain a full understanding of the end to end process within the business, and as such be able to carry out any investigations from a position of understanding the tasks within the organization.
• To monitor training compliance for staff within the designated area of the business. In collaboration with the Technical Operations Manager and senior team, to ensure staff members complete statutory and mandatory training, and local training and competency assessments as required for their role.
• To be a member of the HCA Laboratories Training Committee and attend Training Committee meetings. To communicate relevant information to and from these meetings, appropriate to their department.
• Maintain the overall training and competency documentation.
• Incident investigation and root cause analysis, including supporting other departments in the business to complete investigations appropriately, ensuring corrective and preventive actions are effective.
• Work with suppliers (clinical and non-clinical ) to identify the root cause of issues.
• If required to work on a one to one basis with members of the team to support their understanding and development, such that error is reduced from within their role.
• To assist with the provision of microtomy services within our new on-site laboratory.
• To perform any other duties as may be reasonably required commensurate with grade and experience. This may include working at other sites (London Head office, or at client sites).
• Comply with local and national policies (including ISO/IEC 27001) for the safe, secure and confidential processing and management of patient and other information.

Skills and Experience

• Current HCPC registration
• Completed the Specialist Biomedical Scientist portfolio in Cellular Pathology
• Current experience in a diagnostic Cell Path laboratory
• Previous experience in delivering training
• Previous experience in incident investigation and delivery of learning outcomes is desirable
• Excellent communication

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Training and Quality Officer, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

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