Head of Hospital Operations

Head of Hospital Operations

Birmingham/ The Harborne Hospital 

Permanent Contract 

Salary: Competitive + bonus & excellent benefits

 

We have an exciting opportunity for a dedicated and dynamic individual to take on the role of Head of Hospital Operations at the Harborne Hospital in Birmingham. Joining our executive team, you will provide senior leadership and strategic growth to enhance financial performance.

The Harborne Hospital, part of HCA Healthcare UK, is a state-of-the-art, £100 million private hospital designed to provide exceptional care. This purpose-built, 50-bed facility is located on the Queen Elizabeth Hospital Birmingham campus and offers cutting-edge clinical infrastructure, advanced equipment, and world-class facilities. With a team of highly skilled experts, the hospital delivers comprehensive clinical pathways across a diverse range of specialties and sub-specialties, including cardiology, cancer care, and complex surgery, ensuring excellence at every level of complexity.

As the Head of Hospital Operations you will lead and inspire a team to deliver exceptional operational performance, high colleague engagement, and ongoing service improvements.

In this role, you will act as a key link between hospital-based teams, NHS partners, and corporate stakeholders, fostering effective communication and collaboration. You’ll oversee the overall operations of business functions, ensuring resources are used efficiently, services are delivered seamlessly, and consultant satisfaction remains a top priority.

With a focus on meeting and exceeding business objectives, you will work towards achieving financial and operational KPIs. You’ll also collaborate closely with the HCA UK Finance team to ensure timely financial audits and reconciliations related to practice and physician compensation.

This role involves managing a variety of projects across the practice portfolio, including improving patient flow, enhancing consultant and patient satisfaction, driving service utilisation, optimising billing and collections, and delivering training for physicians and staff.

If you’re ready to lead, innovate, and make an impact in a fast-paced healthcare environment, we want to hear from you.

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

What you’ll bring:

• Prior management experience within a healthcare environment
• Effective working knowledge of healthcare financial management, specifically medical practice accounting, third party reimbursement, patient flow and facilities management
• Ability to exercise initiative, sound judgement and problem-solving techniques in the decision-making process
• Knowledge of fiscal management and leadership management techniques.

Why HCA UK?  

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.   

We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Staff Nurse on our Paediatric Intensive Care unit you’ll be eligible for:  
 

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you  
• Private Healthcare Insurance for treatment at our leading hospitals  
• Private pension contribution which increases with length of service  
• Season Ticket Loan and Cycle to Work scheme  
• Group Life Assurance from day one  
• Critical illness cover  
• Enhanced Maternity and Paternity pay  
• Corporate staff discount for all facilities including Maternity packages at The Portland  
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you  
• Discounts with over 800 major retailers  

Diversity and Inclusion  

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.  
 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.  

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