Office Manager/ Front of House

Office Manager/ Front of House

Sarah Cannon Research Institute

Full Time 37.5 hrs/week

Monday – Friday 9:00 – 17:00

Competitive salary + excellent benefits

We’re looking for an Office Manager to join Sarah Cannon Research Institute.  This role is vital in supporting the running of the Drug Development Unit (DDU), ensuring the smooth running of the Office/Facility on a day to day basis. Acting as Head of Department for Administration, you will be responsible for coordinating Front of House ensuring that reception is covered during core hours and managing administration staff and processes. You will also coordinate Facility site maintenance & management and will be responsible for ordering & managing office supplies. You will also provide PA & administrative support to the Director of SCRI UK and Medical Director as required.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

• Oversee and cover reception, complete patient correspondence letters, book patient accommodation & taxi’s
• Oversee and cover Front of House area, ensuring reception is covered for core working hours, covering lunch breaks and holidays
• Facilitate & coordinate local onboarding induction for all new starters; working closely with line managers. Assisting line managers with local offboarding as per checklists
• Oversight of Catering & Housekeeping services and colleagues, liaising and holding regular meetings with HCA Hotel Services Department leads on facility issues
• Health & Safety Site Representative for SCRI
• Line manager to Receptionist – manage staff cover rotas during periods of holiday/sickness, managing performance & training of team, carrying out appraisals, promoting staff development & training, monitor mandatory training requirements ensuring always in date
• Oversee and manage all processes and workflows for the core deliverables of the Admin department
• Provide general PA & administrative support to the Director and Medical Director as required
• Perform ad hoc duties/projects as directed by Director

What you’ll bring:

• Good spoken and written English
• Office Management/PA experience within a healthcare setting is essential
• Excellent computer skills
• Excellent clerical / administrative and organizational skills
• Customer care awareness and experience delivering exceptional service

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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