Self-Pay Associate
1 London Bridge
Full-time 37.5 hours per week, Monday-Friday
Permanent
Reporting to Self-Pay Quoting Team Leader the Self-pay Associate will be primarily responsible for producing accurate self-pay quotes, ensuring these are responded to within 2 hours of receipt (24/48 hours for complex enquiries that require dependencies or additional input whilst adhering to appropriate escalation and ensuring effective communication with all parties), ensuring all Self-Pay agreements are sent to the patient in readiness for their admission. Following up on logged enquiries within 48 hours to capture new business and further understand lost opportunities.
The Self-Pay Associate will contribute to the success of the overall Self-pay teams functions to help ensure patients receive the support and guidance they need to navigate their financial responsibilities effectively throughout their HCA journey.
The Self-Pay Associate will work collaboratively with the wider RSCC team, facility colleagues & internal/external stakeholders, to collaborate and foster strong working relationships with all stakeholders, including our consultants and medical secretaries to promote a seamless patient experience, always committing to financial transparency to support the patient’s financial obligation to be upheld.
What you'll bring:
Very strong interpersonal skills and demonstrated ability to build relationships and partner at the senior Managership level
Team player and ability to build effective working relationships
Working collaboratively (rather than competitively) with others to achieve a common goal.
Experience of presenting financial information to non-finance professionals
Ability to demonstrate high level of enthusiasm and a proactive attitude.
Demonstrated analytical skills and excellent computer/systems skills with demonstrated spreadsheet and database expertise
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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