Health Information Management Operations Manager

Job Title: Health Information Management (HIM) Operations Manager  
Location: London

Hybrid: 1-2 WFH days per week.
Full time 37.5 hours per week
Permanent
Salary: Up to £45,000 dependant on experience

We’re looking for a Health Information Management (HIM)- Operations Manager to join our HIM Team. The team provide a responsive, efficient, accurate and secure service for the management and storage of health records across HCA Healthcare UK.

This role is based across several HCA sites including:

• Corporate office (2 Cavendish Square)
• The Princess Grace Hospital
• The Portland Hospital
• The Harley Street Clinic
• The Harborne Hospital

As an Health Information Management - Operations Manager

You will support the Head of Health Information Management in the development of performance goals and short and long-term operational plans for each respective facility.  Alongside the implementation and integration of our health information strategy and framework. This will involve strategy development, system and process design and configuration, underpinned by effective policies and practice to promote and support the delivery of high quality, evidence-based healthcare for the UK division.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Health Information Management team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Quality Assurance

• Locally support corporate Health Information Management programmes to provide assurances around the integrity of all clinical data and ensure that providers can access accurate and complete health information when and where they need it.
• Assist in the design and improvement of auditing metrics to track performance against operating standards and regulatory performance.
• Address and resolve issues around the quality of information working with colleagues across the business, including document, process and data standardisation.
• Work with the Head of Health Information Management and local teams to ensure the continuation of high-quality clinical coding to meet both internal and external expectations and obligations. Whilst adhering to national and professional standards, govern HCA’s expectation for accurate, contemporaneous record keeping in all formats through control of content, storage, transportation and access.
• To be responsible for implementing a records and document management system that will ensure records are organised and protected to meet the needs HCA Healthcare UK in carrying out its business legally and effectively. Effectively monitoring quality and productivity of department functions to best support patient care and hospital needs.

Risk Management & Information Governance

• Working with the Head of Health Information Management, play a key role in identifying and delivering opportunities to improve information risk management, assurance and governance.
• Take responsibility for ensuring there are stringent processes and standards in place to manage all health record related Subject Access Requests facilities receive in line with legal requirements.  Where required, in collaboration with the Head of Health Information Management, investigate all local Health Information Management record related incidents that are raised. Ensuring plans of work are developed for remedial or mitigatory action.
• Ensure facilities are compliant with all relevant legal retention periods and ensuring that all external storage providers adhere to timelines set out.

Regulatory Compliance & Assurance

• To ensure facilities meet their legislative and regulatory responsibilities in accordance with, but not exhaustive of the General Data Protection Regulation (GDPR) Data Protection Act 2018 (DPA2018), Access to Health Records Act 1990 (AHR90) Care Quality Commission and Caldicott Principles.
• Work closely and proactively with the Head of Health Information Management to ensure that records are managed to ensure accountability, data protection and mitigate records-related litigation risks, regardless of medium or format.
• Support the Head of Health Information Management in the monitoring of the facilities health information management activities, processes and standards to ensure compliance with the Care Quality Commission framework and all of HCA’s accreditation standards e.g. CHKS and JCI.
• Ensure that the Head of Health Information Management is advised in a timely manner of local high-risk incidents, complaints or cases that might have a substantial impact on patient care or reputation of HCA UK.

Leadership

• Train and lead direct reports to establish a culture of excellent customer service whilst also co-ordinating the activities of said staff to implement the standards, policies and processes set out.
• In collaboration with the Head of Health Information Management, manage the induction and training of new Medical Records Officers.
• Directs, administers, and controls the day-to-day operations and activities of facilities and programmes in an assigned area.
• Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
• Ensures a strong and robust communications process between all managers and staff within the area and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to support staff.
• Deputise for the Head of Health Information Management where required.

What you’ll bring:

• 2+ years experience in Operations Management.
• Experience of Health Information Management and their systems in a Healthcare setting.
• Willingness to work across different locations (London & Birmingham)
• 1.5+ years experience of managing and leading a team.
• Able to lead influence and inspire others.
• Demonstrable experience of collaboration and influencing at all levels within a complex system of stakeholders across a large multi site organisation.
•  Ability to manage several competing demands, exercise judgement and escalate Information where required.
• Resilient and able to work with challenges and change: innovative, hands on and proactive leadership skills.
• Knowledge of legislation governing information and records and all their implications.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Health Information Management - Operations Manager you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other.

By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.