Job Title: Administration Assistant
Location: London (E14)
Full time: 37.5 hours per week
Contract: Fixed Term Contract for 12-18 months (maybe more)
Salary: £29K to £32k
We’re looking for an Income Protection Claims Administrator to join our Primary Care Team based on our client site in E14. The role is based within the Occupational Health Team and reports into the HR Benefits Manager (Client) and Income Protection Claims Manager of HCA UK
As an Income Protection Claims Administrator you’ll provide admin support to the Benefits Team based within HR; Processing Income Protection Insurance Claims (IP) and dealing with the associated case management. The successful candidate will work on all aspects of administrative delivery ensuring that tasks are completed accurately and timely to assist the HR team with the smooth running of referrals to the clients Occupational Health.
Your first few weeks will require you to be in the office 5 days per week for training and when you are confident, this will become a hybrid role with a max of 3 days in the office and 2 days working from home.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in (team), but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Supporting the IP Claims Manager and the HR Department with the process of submitting and managing IP claims and distributing claim updates to HR and employees, as advised.
Documenting all actions on appropriate HR systems, spread sheets and data bases as instructed by the IP Claims Manager.
Liaising with the HR team, managers, employees, and Insurer as required.
Receive and review absence records from HR/Employee Relations (ER)
Send communications to employees/HR/ER/Managers on Income Protection Insurance eligibility.
Send letters to employees advising on Company Sick Pay/Income Protection Insurance eligibility.
Liaise with employees throughout the Income Protection Insurance claims process.
Liaise with Income Protection Insurance provider on any active claims/appeals.
Collating details for relevant payment instructions as they relate to Company Sick Pay/Income Protection payments.
What you’ll bring:
Admin Assistant or Office Management experience in an Occupational Health or HR department would be desirable
Educated to A Level or the equivalent in work experience
Intermediate knowledge of Microsoft office, Outlook and a working knowledge of Excel (no requirement to create formula's)
Strong background in a process driven environment
Empathetic nature
Resilience, as you'll be speaking to clients who may be sick or have family members who are very poorly
Excellent communication skills with the ability and confidence to speak to people at all levels
Can-do attitude
Proven ability to work flexibly and accurately with changing priorities and deliver a confidential and high quality customer-focused service
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Income Protection Claims Administrator you’ll be eligible for:
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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