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Clinical Analyst

Head Office – London
Non-clinical
Full time
0044084
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Clinical Analyst - Acute Care

1 London Bridge

Full-Time 37.5 per week

Permanent

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories and other associated businesses. 

The ITG Enterprise Systems Department is composed of specialist teams for Business Systems, Clinical Systems, and Oncology and Diagnostic systems. The department is responsible for: managing intake requests for changes to existing Business and Clinical applications to enable the business to streamline current processes and improve the care of our patients; rapidly assessing, designing, developing and delivering solutions to enable patient care and support the new partnership with the NHS; and effectively transitioning production solutions from Project to Support. This role is within the Acute Care Services team in ITG Enterprise Systems Department.

What you'll do:

  • Delivering management, technical and administrative services to support and maintain live applications.

  • Ensures that all requests for support are dealt with according to set standards and procedures.

  • Drafts and maintains procedures and documentation for applications support.

  • Manages application enhancements to improve business performance.

  • Advises on application security, licensing, upgrades, backups, and disaster recovery needs.

  • Providing advice and recommendations, based on expertise and experience, to address client needs.

  • Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

  • Investigating business situations to define recommendations for improvement action.

  • Applying the processes, systems and functions required to make new and changed services and features available for use.

What you'll bring:

  • Experience in electronic healthcare records management systems, preferring Meditech experience.

  • Experience in ITIL and ITSM services roles providing exceptional and caring end user IT services and application support.

  • Healthcare systems upgrades, technical platform product services, and troubleshooting experience.

  • Healthcare IT project experience in a role of system build and test.

  • Demonstrated experience being sensitive to end users concerned with care of patients.

  • Ability to appropriately manage task deadlines.

  • Analytical and Data driven approach to problem solving.

  • Communicate confidently and effectively both written and oral to all levels of the organization.

  • Self-starter and team player

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Clinical Analyst, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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