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Consultant Solutions Analyst

Head Office – London
Non-clinical
Full time
0041497
Apply now

Consultant Solutions Analyst

London Bridge

Full-Time, 37.5 hours per week

Mon-Fri, on-site 5 days a week

Permanent

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

The Consultant Solutions Analyst is an integral role for HCA ITG. Using a balanced combination of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for consultants in the healthcare setting.

What you'll do:

  • Assists in implementation and support of systems and technologies deployed to consultants and medical secretary support.

  • Recommends process changes that improve the implementation, maintenance, and support of Consultant facing equipment and technologies.

  • Assists in testing Customer-related systems for facility-specific requirements.

  • Coordinates consultants and medical secretary service requests

  • Documents interactions with consultants and supporting medical secretaries to confirm needs are met.

  • Monitors and communicates trends and issues, provides timely response and resolution to provider issues identified and reported in ServiceNow.

  • Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.

  • Assures Consultants and staff have access to appropriate patient data.

  • Contributes to division and facility strategic planning.

  • Responsible for planning, developing, tracking and delivery of training for providers, hospital business partners, and Consultant office staff on new and current applications.

  • Partners with facility and division colleagues to enable a successful consultant experience and foster improved customer service interactions

What you'll bring:

  • Minimum 3 years in a similar role.

  • Experience in working in and managing a changing environment.

  • Experience in an environment in the healthcare industry to physician support.

  • Prior experience supporting clinical applications with physicians.

  • Organisational skills and attention to detail.

  • Demonstrated ability to communicate effectively with clinical and information technology personnel.

  • Broad understanding of workflow and how systems are used in physician practices.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Consultant Solutions Analyst, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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