BANK Catering Assistant

BANK Catering Assistant
Based across our London Hospitals.

Full time 37.5 hours per week
Part Time, Bank

We’re looking for Bank Catering Assistants to join our Hotel Services team based in across our London Hospitals.  

Please note, you must have the full right to work in the UK. No student visa’s will be accepted.

As a Catering Assistant plays a vital role in ensuring that meals served to patients are nutritious, safe, and aligned with dietary needs. You’ll have a strong understanding of food safety, excellent customer service skills, and a willingness to work within a team to maintain the high standards required in a hospital environment. Adaptability, attention to detail, and a caring attitude are essential traits to succeed in this role.

What you’ll do:

• Assist in preparing and serving meals to patients in accordance with hospital menus and dietary requirements.
• Adhere to food hygiene standards, including cleaning and sanitising food preparation areas and equipment.
• Ensure proper food storage, handling, and labelling in accordance with health and safety standards, including the safe handling of hot and cold food items.
• Follow specific dietary instructions for patients with special dietary needs (e.g., allergies, medical conditions, or cultural preferences).
• Assist with the delivery of meals to patient rooms, ensuring correct trays and dietary needs are met.
• Communicate effectively with ward staff and patients to ensure patient preferences and dietary requirements are accurately fulfilled.
• Collect and return trays after meals, ensuring all used equipment is cleaned and sanitized.
• Ensure proper labelling of meals and trays to avoid any mix-ups, especially for patients with allergies or specific medical conditions.
• Provide excellent customer service to patients, visitors, and hospital staff, addressing any meal-related concerns or special requests in a professional and courteous manner.

What you’ll bring:

• Previous experience in catering or food preparation, ideally in a hospital or large-scale food service environment, is desirable but not essential.
• Knowledge of food hygiene standards, including an understanding of the importance of cleanliness and food safety.
• Basic knowledge of dietary needs and special diets is beneficial, especially in a healthcare setting.
• Good communication skills, with the ability to follow instructions and interact with patients, staff, and visitors in a polite and professional manner.
• Ability to work efficiently and effectively in a busy and fast-paced environment.
• A caring and patient attitude, especially when interacting with patients who may have specific meal preferences or needs.
• Ability to stand for extended periods and lift or carry food trays or supplies as necessary.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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