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Contracts Manager

Head Office – London
Full time
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Job Title: Contracts Manager 
Location: London 
Full time 37.5 hours per week 
Salary: Competitive with a range of exceptional benefits 


We’re looking for a Contracts Manager to join our Commercial team based in London.  Our Contracts Managers manage commercial contracts with high profile, high net worth private medical insurers (PMI) within HCA UK - £500m Plus. You will manage the day-to-day administration of multi-million-pound relationships, alongside negotiating and embedding new contracts. This supports us in the exceptional patient journey we are renowned for here at HCA UK.    


As a Contracts Manager you’ll…  


  • Lead effective day to day management of a portfolio of multi-£m relationships within HCA’s £700m p.a.+ PMI business 

  • Negotiation and embedding of contracts, including update of contracts register and necessary communication to the business 

  • Compliance and performance monitoring including ensuring reporting obligations are fulfilled 

  • Day to day liaison (new procedures, prices, facility recognition etc.) and issue resolution 

  • Contribute to value-adding communication to the business in relation to contracts status, performance, issues, and opportunities 

  • Develop practical solutions to group-wide charging issues, taking practical steps to embed effectively within payer agreements 

  • Champion and facilitate effective engagement with PMIs, resolving issues as necessary 

  • Provide market and customer expertise to the business to ensure effective resolution of issues, where possible educating hospitals to resolve issues at source 

  • Manage and develop junior team members to support delivery of an effective, efficient sand resilient service to the business as required 


Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the commercial team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. 


What you’ll bring:  


  • Experience, of Contract Management, within a commercial setting, ideally with the UK Independent Healthcare Industry 

  • Experience of managing high value contracts from day-to-day administration to negations and changes 

  • Experience of negotiating high net worth contracts within healthcare. 

  • Robust analytical/numeracy/ modelling skills 

  • Forward thinking, with an ability to identify risks, issues and opportunities and plan ahead to develop and deliver effective solutions 

  • Demonstrable skills in the commissioning /running of data, with the ability to draw insights 

  • Ability to objectively deal with challenge and conflict situations and resolve effectively to optimize value 

  • Strong communication skills both written and verbal 

  • Demonstrable stakeholder relationship and management skill – able to influence  

  • Ability to evidence self-development within career to date 


Why HCA UK? 


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression, as well as working conditions that prioritise both your mental and physical wellbeing. 


By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contracts Manager, you’ll be eligible for: 


  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. 

  • Private Healthcare Insurance for treatment at our leading hospitals 

  • Private pension contribution which increases with length of service 

  • Season Ticket Loan and Cycle to Work scheme. 

  • Group Life Assurance from day one 

  • Critical illness cover 

  • Enhanced Maternity and Paternity pay 

  • Corporate staff discount for all facilities including Maternity packages at The Portland 

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you 

  • Discounts with over 800 major retailers 



Diversity and Inclusion 


Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential. 

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them. 



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