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EHR Registration Scheduling Change Lead

Head Office – London
Full time
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Job Title: EHR Digital Programme Registration and Scheduling Change Lead

Location: 1 London Bridge with expectation to visit other sites 

Contract Type: Fixed Term Contract – September 2025

Reporting to: EHR Digital Programme Head of Finance & Business Office

This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care, with hospitals rated outstanding by the CQC. We are actively recruiting for an EHR Digital Programme Registration and Scheduling Change Lead.

It is a hugely exciting time for our organization. We are pioneers in providing healthcare solutions to our patients as part of an established US healthcare organization built on over 50 years of experience. To continue our success, we are implementing our five-year One HCA UK strategy, which includes ambitious growth plans, the opening of new sites and significant investments in enhancing effectiveness and alignment as a group.  

These growth plans include implementing a real time end-to-end Electronic Health Record (EHR) platform, a multi-million-pound investment, and part of our long-term digital transformation initiative. Focused on advancing our technology and integrating web-based navigation, this EHR will allow HCA UK clinicians and colleagues to enhance patient safety, quality and care and to maintain our outstanding ratings and continue to be a global market leader in complex care. Therefore, we are investing in a new workforce to lead this change, and we are actively recruiting now for a 2023 start, focused on change management, transforming work practices, and project delivery of goals and objectives.    

In summary

Change leader focusing on Registration & Scheduling in the Finance, Supply Chain & Business Office workstream within the transformational programme that will introduce new ways of working for clinicians and colleagues providing front-line patient care through a new Electronic Health Record system. This is a non-clinical role but will be responsible for supporting clinical teams. The role holder will lead, facilitate and be responsible for change management activities required to support the implementation of new EHR systems/technologies and related processes associated primarily (but not exclusively) to registration and scheduling processes across HCA UK. The post-holder will work with key stakeholder groups (clinical and non-clinical) and facilitate contribution from staff across the HCA UK to develop business and process change and support new improved ways of working to optimise the realisation of benefits.

Specific deliverables and top priorities for these roles are: 

  • Lead the Registration / Scheduling team - line management responsibilities for 5 Registration and Scheduling Analysts.

  • Accountable for the Change Management Plan for areas managing registration and scheduling processes.

  • Responsible for the business requirements for delivering registration and scheduling being met within the EHR delivery.

  • Active oversight of Implementation and transition to BAU.

  • Pro-active management of risks and issues and adherence to programme governance.

  • Developing tracking for benefit realisation to feed into the programme benefits.

Successful candidates will need

  • EHR/EPR related implementation experience preferred.

  • Patient Administration/Patient Access/Business Administration experience preferred.

  • Change management experience.

  • Excellent organisational and people management skills.

  • Excellent stakeholder management.

  • Excellent communication and influencing skills.


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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