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Senior Patient Access Officer

Full time
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Senior Patient Access Officer
Canary Wharf,
Outpatients and Diagnostics Centre
Full time 37.5 hours per week

In spring 2024, HCA Healthcare UK will open an £18million, 20,000 sq. ft state-of-the-art outpatients and diagnostics centre in the heart of Canary Wharf. This expansion will meet the growing demand for private healthcare in Canary Wharf. When it opens, the centre will bring a new and unparalleled level of healthcare quality, capability and accessibility to the area.

We’re looking for a Senior Patient Access Officer to join our team. As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.

As a Senior PAO, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

  • Ensure that all administrative functions are carried out to the highest standard

  • Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained

  • To ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Self-funded.

  • Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.

  • Manage patient waiting areas to ensure the Patient Access Service run smoothly

  • Support PAL to organise staffing to ensure no gaps in service (Rota management)

  • Takes on supervisory tasks within their team as required

  • Assist Patient Access Officers with more complex tasks

  • Deputise for the PAL as required.

What you’ll bring:

  • Previous experience in a similar role is essential

  • Previous supervisory experience in a similar role is essential

  • Excellent Numeracy and Communication skills

  • IT Literate

  • Understanding of basic medical terminology


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Patient Access Officer you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

  • Private Healthcare Insurance for treatment at our leading hospitals

  • Private pension contribution which increases with length of service

  • Season Ticket Loan and Cycle to Work scheme

  • Group Life Assurance from day one

  • Critical illness cover

  • Enhanced Maternity and Paternity pay

  • Corporate staff discount for all facilities including Maternity packages at The Portland

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you

  • Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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