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Customer Service Officer - 6 month contract

Head Office – Prestatyn, Wales
Full time
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Customer Service Officer


Full-time 40 hours per week

Fixed Term Contract - 6 months

Salary - £26,104

Here are HCA we are renowned for our 5-star excellence when it comes to customer service and patient care. We are looking for an exceptional individual to join our outstanding customer service team.

As a Customer Service Officer, you will be responsible for managing customer enquiries and concerns / complaints via telephone and email, maintaining our high standards and providing an exceptional 5-star customer experience at all times.  You will work closely with other colleagues and departments in order to provide prompt and amicable resolution to customer concerns and complaints and go above and beyond for all of our patients.  You will be taking payment and details over the phone so good date entry and accuracy are important too.

Ideally you will be working within a customer service environment at the moment and used to dealing with concerns and complaints in a patient professional and empathetic manner. You love what you do and strive for excellent within every call.

What you'll do:

  • To answer patients calls in a professional and courteous manner – Circa 70 a day

  • To maintain good working relations with customers and colleagues alike

  • To process card payments via the online payment gateway

  • To refer problematic accounts to the Customer Service Senior for further action.

  • To respond to patients queries within the set time period of 48 hrs.

  • To review and process daily patient statements

What you'll bring:

  • Demonstrable customer service experience.

  • Very strong interpersonal skills (both written and verbal) and demonstrated ability to build relationships .

  • Team player and ability to build effective working relationships, working collaboratively (rather than competitively) with others to achieve a common goal.

  • Ability to demonstrate high level of enthusiasm and a proactive, resilient attitude.

  • Computer literacy

  • Problem solving


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Customer Service Officer, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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