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Financial Counsellor

Portland Hospital – London
Full time
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Financial Counsellor

London, The Portland Hospital

Full-time 37.5 hours per week

Fixed Term Contract -12 Months

We’re looking for a Financial Counsellor to join our team based at The Portland Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. As a Financial Counsellor, you will play a vital role in delivering a high-quality service to our patients.

This role will involve providing a comprehensive range of administration services to patients, consultants and other third parties in a high volume and pressurised environment.

The Financial Counsellor is responsible for reviewing the in-house financial worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with all stakeholders to ensure patient’s financial coverage.

The Financial Counsellor will support outpatient services in relation to escalated pricing queries and work closely with clinical teams, revenue cycle teams and third-party sponsors to ensure timely and accurate patient registration and interim billing

What you'll do:

  • Greet patients and visitors with a friendly and professional demeanour.  

  • Communicate efficiently and professionally to all internal and external stakeholders.

  • Maintain accurate and up to date information on the hospital database during the patient journey.

  • Collection and processing of patient funds 

  • Responding to account queries and complaint resolution 

What you'll bring:

  • Excellent customer care skills

  • Problem solving ability including patient and consultant complaints

  • Excellent organisational and communication skills in order to timely communicate clearly and concisely both verbally and in writing

  • Good IT skills

  • Finance study/qualification desirable


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Financial Counsellor, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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