Fraud alert

We’ve been made aware recently of individuals impersonating HCA Healthcare UK colleagues as part of a fraudulent job scheme. Please be aware that HCA Healthcare UK would never ask for payments to secure a job offer, visa or work permit. If you are ever in any doubt about the validity of your job application / offer you can contact our recruitment team directly via email at

Back to search

Laboratory Operations Change Lead

Head Office – London
Full time
Apply now

Laboratory Operations Change Lead

London Bridge: 2-3 days a week in the office

Contract Type: Fixed Term until September 2025 ( this may be extended )

Reporting to: EHR Head of Labs

We are implementing a real time end-to-end Electronic Health Record (EHR) platform, a multi-million-pound investment, and part of our long-term digital transformation initiative. Focused on advancing our technology and integrating web-based navigation, this EHR will allow HCA UK clinicians and colleagues to enhance patient safety, quality and care and to maintain our outstanding ratings and continue to be a global market leader in complex care. Therefore, we are investing in a new workforce to lead this change, and we are actively recruiting now for a 2023 start, focused on change management, transforming work practices, and project delivery of goals and objectives.   

The Change Lead is focusing on the Labs Operations clinical workstream within the HCA UK division wide transformational programme that will introduce new ways of working for colleagues, providing front-line patient care through a new Electronic Health Record system.

This is a non-clinical role but will be responsible for utilising your laboratory knowledge, operational and change management expertise. The successful candidate will lead, facilitate and be responsible for change management activities required to support the implementation of new EHR systems/technologies and related processes associated primarily (but not exclusively) to clinical processes across the HCA UK.

You will work as part of the change leadership team, in addition to owning the laboratory workstream, you will support the team to deliver change and support new improved ways of working to optimise the realisation of benefits across the HCA group.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

  • People management, direct line management of SMEs to deliver in the milestones of the project, phases include; discovery, scoping, design, build, test, train and implementation.

  • Accountability for the Change Management Plan for your designated business areas including communications and engagement with key stakeholders at every step of the programme.

  • Active oversight of Implementation and transition to BAU

  • Pro-active management of risks and issues and adherence to programme governance

  • Developing tracking for benefit realisation to feed into the programme benefits

What you'll bring:

  • An understanding of the Laboratory environment

  • Team Leader and people management experience

  • Change Management qualification or Lean Six Sigma advantageous

  • Previous responsibility, ownership and delivery of the change management programme, involving multiple stakeholders, demonstrating tangible business impact.

  • Experienced in process, and SOP re-design

  • Ideally, experience of an EHR implementation but not essential

  • Excellent stakeholder management skills at a senior level


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Laboratory Operations Change Lead, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


Apply now
Back to search