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Head of Governance

HCA UK at The Wilmslow Hospital – Wilmslow, Cheshire
Full time
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Job Title: Head of Governance
Location: Manchester, The Christie Private Care and The Wilmslow Hospital
Full time, Permanent
Salary - up to £68,000 per annum, depending on experience

We’re looking for an experienced Head of Governance to join our senior management team based across The Christie Private Care and The Wilmslow Hospital; both rated ‘Outstanding’ by CQC.

As the Head of Governance, you’ll support the Senior Management team across the two sites with responsibility and accountability for ensuring they meet and exceed the necessary requirements of all regulatory, compliance and accreditation bodies. The Head of Governance provides clear robust guidance and support to all members of the Senior Management Team and will influence the culture and behaviours as part of a coordinated governance program.  

You will bring inspiration, innovation and pragmatism to this key role, and will demonstrate a strong track record of delivery and investment in clinical governance, quality provision and assurance processes across a complex healthcare organisation.  You will be a highly effective communicator, confident to deal with a wide range of stakeholder and will be able to provide excellent written reports, presentation and complaints responses. 

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Senior Management team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

  • Support the Senior Management team to ensure all services are legally registered within the statutory and regulatory frameworks and are meeting the CQC essential standards and outcomes and all future regulatory assessment/investigation approaches.

  • Provide a coordinated approach to the analysis of incidents, complaints, and performance metrics such that opportunities for quality improvement are identified in line with the requirements under PSIRF.

  • Provide leadership for the facility to ensure a patient focused quality governance agenda is defined and reported via reports and presentations to the Senior Management Team.

  • Responsible for ensuring that quality and risk management is embedded throughout the hospital by providing support, advice and guidance on all aspects of quality governance.

  • Support the Quality and Facility Matrons with complaint investigations, liaising with distressed and bereaved families and work together for improvement.

What you’ll bring:

  • A Healthcare management, Quality Management Qualification or equivalent experience.
  • Educated to Degree level
  • Extensive and demonstrable knowledge of the UK governance, regulatory and legislative framework.
  • Experience in or a thorough knowledge of clinical audit activities and associated governance and improvement programmes.
  • Demonstrable experience in managing complaints investigations
  • Extensive experience of implementing Quality, Regulatory Compliance, Governance and risk management frameworks.
  • Experience of patient safety investigations
  • The ability to analyse and critically appraise complex information.
  • Change management and business redesign.
  • Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and team.
  • Collaborative approach with Senior Management and Clinicians


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Head of Governance, you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
  • Private Healthcare Insurance for treatment at our leading hospitals
  • Private pension contribution which increases with length of service
  • Season Ticket Loan and Cycle to Work scheme
  • Group Life Assurance from day one
  • Critical illness cover
  • Enhanced Maternity and Paternity pay
  • Corporate staff discount for all facilities including Maternity packages at The Portland
  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you
  • Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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