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Senior Labs Applications Analyst

Head Office – London
Full time
Apply now

Senior Labs Applications Analyst

London Bridge

Full-time 37.5 hours per week


We are looking for a Senior Labs Applications Analyst to join our ITG Enterprise Systems Department at HCA UK.

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses. 

This role is within the Diagnostics and Oncology Systems team in ITG Enterprise Systems Department. As we look to increase service capabilities and project delivery in support of Labs application services this will be a key role in helping us achieve those aims.

At HCA we are implementing a real time end-to-end Electronic Health Record (EHR) platform, a multi-million-pound investment, and part of our long-term digital transformation initiative. The role holder will assist the Enterprise Systems Labs team and enable the integration and better communication between Labs and EHR.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

  • Delivering management, technical and administrative services to support and maintain live applications.

  • Manages application enhancements and supports projects to improve business performance or support business growth.

  • Advises on application security, licensing, upgrades, systems performance, backups, and disaster recovery needs.

  • Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.

  • Develops, maintains, and tests incident management procedures.

  • Investigates escalated incidents, seeks resolution, and facilitates recovery. Ensures that resolved incidents are properly documented and closed.

  • Analyses causes of incidents, minimising probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.

  • Assessing risks associated with proposed changes and ensuring changes to products, services or systems are controlled and coordinated.

  • Investigating business situations to define recommendations for improvement action.

  • Applying the processes, systems and functions required to make new and changed services and features available for use.

What you'll bring:

  • Experience in a clinical applications services and support or operations role.

  • Strong understanding and practice of LIMS

  • Experience in healthcare technology labs software and integration services and support.

  • Microsoft SQL Scripting and Querying

  • Proficient knowledge and understanding of healthcare laboratory technology


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Labs Applications Analyst you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.



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