London Bridge Hospital – London
Front of House Manager
The London Bridge Hospital
Full time – permanent role
Highly competitive salary + Benefits (pension, private health cover, flexible benefits and excellent career development)
We have an exciting opportunity for a Front of House Manager to join our London Bridge Hospital campus, rated as 'outstanding' by the CQC. The London Bridge Hospital campus in South East London encompasses an outpatients and diagnostic centre in The Shard; the large world-class hospital based at the Tooley Street site; Private Care at Guys, which is on the top four floors of Guys Hospital Cancer Centre; and outpatient and diagnostic centres across the City.
This a fantastic opportunity for someone with high end customer experience training, who can help ensure our teams are providing a first-class patient experience.
Your role as a Front of House Manager, is vital to the amazing work achieved by our professional colleagues, you will be involved in recruiting and training receptionists, plan and manage resources across different teams, collating patient feedback and ensure we maintain our high standards. Lead and engage teams for meetings. Co-ordinate audits, stock control, provide data for reports. Full people management, including performance management, where necessary.
You will feedback incentives to the Senior Managers on how we can grow and retain our teams and ensure the patient experience of everyone coming into our premises, is always positive and our teams first focus.
At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.
What you’ll bring:
Front of House experience at a senior level
Industry experience; high-end hospitality, for example, 4-5*star hotel, private healthcare, VIP travel
People management knowledge and experience; recruiting, training, coaching, performance management
End to end project management/operational process improvement experience
Proven track record in leading high performing teams with a strong leadership presence
Exceptional communication skills, IT Skills and people management skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
We believe that by caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Front of House Manager, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
Private Healthcare Insurance for treatment at our leading hospitals
Private pension contribution which increases with length of service
Season Ticket Loan and Cycle to Work scheme
Group Life Assurance from day one
Critical illness cover
Enhanced Maternity and Paternity pay
Corporate staff discount for all facilities including Maternity packages at The Portland
Comprehensive range of flexible health, protection and lifestyle benefits to suit you
Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.