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Collections Officer

Head Office – Prestatyn, Wales
Full time
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Job Title: Collections Officer
Location: Prestatyn, North Wales
Salary: £22,406 for Full Time + up to £3,000 bonus

Shifts: Full Time (37.5 hours), Monday-Friday

12-month Fixed Term Contract

We are looking for a Collections Officer to join our Revenue Assurance team based in Prestatyn. The Collections Officer will be responsible for the generation of monthly aged debt reports to share with key private Medical Insurers and the ability to be able to collect on aged debt accounts from UK and foreign

Private Medical Insurers, foreign Embassies and Self Pay patients.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Contact Centre team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives daily.

Don’t just take our word for it this what one of your potential new colleagues says…

“I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life.”

What you’ll do:

  • The role will include outbound telephone calls to major insurance companies to ensure they have the necessary correspondence in order to assess high value accounts.

  • Responding to and resolving emails from internal and external customers.

  • Frequent interaction with facility staff at all levels, some travel may be required.

  • Respond to patient queries and record all patient interactions on the system.

  • Identify and escalate any revenue having an adverse effect on collections activity to the Team Leader & Cash and Collections Manger.

  • Resolves underpaid claims relating to bulk issues identified with specific Insurers

  • Contacts Insurer payer companies via phone or correspondence and initiates request for payment.

  • Performs appropriate follow up with Payer and gains commitment for payment.

  • Identifies Payer company trends and communicates trends to Line Manager & Management for further action/escalation.

What you’ll bring:

  • Comfortable pursuing, rebutting and escalating issues as appropriate. Goal-oriented – hold themselves accountable to achieving shared and personal goals.

  • Working collaboratively (rather than competitively) with others to achieve a common goal.

  • Excellent verbal and written communication.

  • Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

  • Demonstrates high proficiency in Microsoft Office applications and others as required, including intermediate level on Microsoft Excel


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Collections Officer you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

  • Private Healthcare Insurance for treatment at our leading hospitals

  • Private pension contribution which increases with length of service

  • Season Ticket Loan and Cycle to Work scheme

  • Group Life Assurance from day one

  • Critical illness cover

  • Enhanced Maternity and Paternity pay

  • Corporate staff discount for all facilities including Maternity packages at The Portland

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you

  • Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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