Patient Access Officer
1 London Bridge - Central Reservations
Full time 37.5 hours per week
Shift between 8am-4pm and 10am-6pm, Monday to Friday
We’re looking for a Patient Access Officer to join our Patient Access team based at 1 London Bridge. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.
Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway. In this role, you will be able to facilitate the patient’s experience by providing a 5-star and world class service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Duties will vary, but this role requires exceptional IT skills, accuracy and attention to detail to ensure our private patients are receiving a first-class patient experience and admissions and payments are operating seamlessly.
This is a valued ‘hands-on;’ busy position which updates our Medical Consultants, and responds promptly to patient and third-party requests, keeping all parties fully informed of any deviation to the patient journey.
You will be heavily involved in operating our bespoke patient database, registering patients, and updating financial information, including maintaining all private patient records.
What you’ll bring:
1-year admin experience in a healthcare setting, ideally private healthcare, or healthcare patient bookings or admissions.
Exceptional IT skills, accuracy and attention to detail.
Able to multi-task, coordinate multiple priorities, meet deadlines and act on instruction quickly to support patients and consultants.
Excellent customer service and communication skills.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Officer, you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.