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Patient Access Officer

HCA UK at the Harborne Hospital – Birmingham, West Midlands
Full time
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We are looking for a Patient Access Officer to join our team at the Harborne Hospital, part of the World’s largest private healthcare group; providing award winning primary, acute and complex care.

Location: The Harborne Hospital 

Contract Type: Permanent, full time 37.5 hours

Salary range: This role offers a competitive salary dependent on experience

About the facility:

The Harborne Hospital - part of HCA Healthcare UK is a brand new £100million, purpose built 50 bed, multi-speciality private hospital opening in Birmingham in 2023. Located on the Queen Elizabeth Hospital Birmingham campus, the hospital will have the deep clinical infrastructure, equipment and facilities and expert, experienced teams to deliver full clinical pathways across a mix of specialties and sub-specialties at all levels of complexity including Cardiology, Cancer and Complex Surgery including robotics with the latest Da Vinci XI. The Harborne Hospital is the 4th NHS partnership within this network, partnering with University Hospitals Birmingham NHS Trust.

Duties and responsibilities:

  • To provide a comprehensive range of administrative services to patients, consultants and other third parties in a high volume and pressurised environment

  • Work closely with clinical staff, revenue cycle teams and third-party sponsors to ensure timely and accurate patient registration and billing

  • Facilitate the customer’s experience by providing a 5* service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.

  • Be proactive in the day to day management of patient appointments and admissions to facilitate operational excellence.

Skills and Experience

  • Previous experience working in a healthcare setting is advantageous as we are looking for someone who demonstrates kindness and compassion and upmost confidentiality

  • The post holder must have excellent customer service skills and the ability to prioritise tasks in an efficient and methodical way

  • Builds strong relationships with stakeholders, ensuring communication and negotiation are at the heart of everything we do

  • The post holder will be a team player, eager to assist their co-workers and develop their skillset at every opportunity

Employment Package: 

We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. 25 days annual leave + bank holidays (which increases with years of service.)

Why join HCA Healthcare UK:

HCA Healthcare is the country’s largest provider of privately funded care with 800,000 patient interactions every year.

From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over £500 million in the latest treatments, technology, techniques and medication.

At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each.


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