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Facility Head of IT

Head Office – London
Full time
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Facility Head of IT

1 London Bridge - This is an on-site role based at London Bridge
Full time 37.5 hours per week

We’re looking for a Facility Head of IT to join our ITG team based at 1 London Bridge. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time!) and therefore harness and invest in the talent we have.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

  • Inform Facility ITG capital & operating budgets aligned with divisional budget directives

  • Establish, communicates, monitors and manages compliance with Service Level Agreements (SLAs)

  • Coordinate the assignment of resources to ITG projects, operations, & incidents

  • Align & monitor the assignment of resources and related financial allocations to Facility programs

  • Influence and inform plans for the Facility technical environment in conjunction with the technical service owners

  • Identify and coordinate the resolution of IT issues at the Facility

  • Be the escalation point for resolving ITG incidents and service requests and is responsible for managing continuous improvement activity to resolve underlying problems.

What you'll bring:

  • Must have experience of working in a complex healthcare environment

  • Developed leadership skills, managing a team with ever-changing focus

  • Strong experience of managing business change including formal projects

  • Understanding of ITG operations including: Service Desk, Desktop and Server Support, Networking, Network Security, Computer Operations and Customer Service Principles

  • Experience of producing and negotiating business cases

  • Stakeholder management up to board level


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Facility Head of IT you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.


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