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Technical Application Lead

Head Office – London
Full time
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Technical Application Lead 
1 London Bridge
Full time 37.5 hours per week

We’re looking for a Technical Application Lead to join our ITG team based at 1 London Bridge. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time!) and therefore harness and invest in the talent we have.

This role is made up of 3 key areas: leadership; incident management; and project management, centred around clinical and non-clinical applications. You will be responsible for managing a team, you will need to understand corporate policies and processes supporting compliance and governance. You will be responsible for prioritising and leading on incident management and requests for change. In this role you will gather requirements and manage expectations of directors and CEO’s across various facilities.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

  • Leads and assigns service delivery, ensuring that agreed service levels, security requirements and other quality standards are met and ensuring adherence to relevant policies and procedures.

  • Takes responsibility for design, installation, upgrading, operation, control, maintenance, and effective use of applications.

  • Ensures that processes and practices are aligned across teams to operate effectively and efficiently.

  • Monitors the performance of technology services. Provides appropriate status and other reports to managers and senior users.

  • Organising, leading an ITIL services team, administrative.

  • Manages and mitigates organisational risk.

  • Balances the requirements of proposals with the broader needs of the organisation.

  • Communicates at all levels across the organisation to both technical and non-technical audiences articulating business objectives.

  • Learning and professional development – takes the initiative to advance own skills and leads the development of skills required in their area of accountability.

  • Takes a leading role in promoting and ensuring appropriate working practices and culture throughout own area of accountability and collectively in the organisation. 

  • Co-innovation and service improvement with partners, consultants, and suppliers.

What you’ll bring:

  • Experienced with 3rd Line ITIL Applications Analysis, Product and Services support.

  • Experienced in software projects, 365, Teams, SharePoint Administration, Power Apps and Flow ITIL product.

  • Experience in system integration and HL7 messages.

  • Ability to give guidance to less experienced team members on incident and problem resolution.

  • Consultant, Service Line Leader, and Vendor Relationship Management   


Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Application Lead you’ll be eligible for:

  • 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

  • Private Healthcare Insurance for treatment at our leading hospitals.

  • Private pension contribution which increases with length of service.

  • Season Ticket Loan and Cycle to Work scheme.

  • Group Life Assurance from day one.

  • Critical illness cover.

  • Enhanced Maternity and Paternity pay.

  • Corporate staff discount for all facilities including Maternity packages at The Portland.

  • Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

  • Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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