HCA UK at the Harborne Hospital – Birmingham, West Midlands
We are looking for a Patient Access Officer to join our team at the Harborne Hospital on a bank basis, part of the World’s largest private healthcare group; providing award winning primary, acute and complex care.
About the facility:
The Harborne Hospital - part of HCA Healthcare UK is a brand new £100million, purpose built 50 bed, multi-speciality private hospital opening in Birmingham in 2023. Located on the Queen Elizabeth Hospital Birmingham campus, the hospital will have the deep clinical infrastructure, equipment and facilities and expert, experienced teams to deliver full clinical pathways across a mix of specialties and sub-specialties at all levels of complexity including Cardiology, Cancer and Complex Surgery including robotics with the latest Da Vinci XI. The Harborne Hospital is the 4th NHS partnership within this network, partnering with University Hospitals Birmingham NHS Trust.
Location: The Harborne Hospital
Contract Type: Bank, flexible
Salary: £12.70 per hour
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in (team), but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
To provide a comprehensive range of administrative services to patients, consultants and other third parties in a high volume and pressurised environment
Work closely with clinical staff, revenue cycle teams and third-party sponsors to ensure timely and accurate patient registration and billing
Facilitate the customer’s experience by providing a 5* service to our internal and external stakeholders through a seamless patient journey with a high level of customer care at all times whilst handling a high volume of activity.
Be proactive in the day to day management of patient appointments and admissions to facilitate operational excellence.
What you’ll bring:
Previous experience working in a healthcare setting is advantageous as we are looking for someone who demonstrates kindness and compassion and upmost confidentiality
The post holder must have excellent customer service skills and the ability to prioritise tasks in an efficient and methodical way
Builds strong relationships with stakeholders, ensuring communication and negotiation are at the heart of everything we do
The post holder will be a team player, eager to assist their co-workers and develop their skillset at every opportunity
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.