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Contact Centre Operator

Prestatyn – Roodlane Medical Service Centre
Non-clinical
Full time
0028256
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Service Centre Operator

Location – Service Centre, Prestatyn- North Wales

Salary - £21,902.40 + Benefits (pension, health cover, flexible benefits and excellent career development)

Hours- Monday-Friday 9:00am-5.30pm

The Service Centre Operator will be responsible for delivering a five star service, selling the benefits of HCA International and guiding the customer though the call following the prescribed script.  Contact with the customer will involve both inbound and outbound activities.

Skills Required:

  • Proven excellent Customer Service experience
  • Team player and ability to build effective working relationships
  • Good previous office experience
  • Confident in all aspects of Microsoft Office; including Outlook and Excel
  • Able to communicate confidently via the telephone and via email
  • Works well in a supportive team environment
  • About the Facility

HCA Healthcare UK – The World’s largest private healthcare group; providing award winning primary, acute and complex care.

HCA Healthcare UK is the country’s largest provider of privately funded care with 800,000 patient interactions every year. From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships.

HCA Healthcare UK is the only private hospital group in the UK to specialise in complex and acute conditions able to invest in over £500 Million in the latest treatments, technology, techniques and medication.

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