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Contact Centre Advisor

Prestatyn – Prestatyn
Full time
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  • Contact Centre Advisor

    Salary: OTE £24,462.40 - £25,502.40 dependant on experience (this includes up to £300 per month KPI bonus) + competitive benefits including private healthcare and pension

    Permanent and fixed term contracts available

    Full time, part time and flexible term time available

    Location: Prestatyn, North Wales with remote working available

    The role is available to work on a home basis with equipment provided, however the first 8 weeks will need to be office based from our Prestatyn hub, which has free parking and is 15-minute drive off the A55 or 15-minute walk from Prestatyn train station.  

    Flexible Working Patterns: Contact Centre Advisers work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday, with evening and weekend shifts a possibility in the future.  

    About the Role: 

    We are looking for outstanding individuals to join our Contact Centre team who will relish in the challenge of delivering 5-star customer service to our customers and patients. You will be responsible for making patient appointments and handling information requests over the telephone and by email. 


    Skills & Experience: 

    • Proven experience within a customer service environment. 
    • Ability to build excellent rapport with customers, patients, and consultants building strong relationships quickly and have the listening and communication skills to inspire confidence
    • Demonstrate empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service
    • Knowledge of healthcare or clinical experience is desirable but not essential 
    • Computer literate. 

    Working at HCA

    “I have never worked for a company that does so much for their employees, I am so proud to work for HCA Healthcare and be a part of the Contact Centre. The services and experience we offer our patients are second to none, and we offer the latest advancements in medical technology. It's a wonderful feeling to know you've made a difference in improving a patient's quality of life.” - Contact Centre Advisor


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