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Head of Hotel Services

Birmingham – The Harborne Hospital
Non-clinical
Full time
0028109
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Head of Hotel Services

Location: Birmingham

Salary: Competitive + Private Medical + Pension

About the facility:

The Harborne Hospital - part of HCA Healthcare UK is a brand new £100million, purpose built 50 bed, multi-speciality private hospital opening in Birmingham in 2023. Located on the Queen Elizabeth Hospital Birmingham campus, the hospital will have the deep clinical infrastructure, equipment and facilities and expert, experienced teams to deliver full clinical pathways across a mix of specialties and sub-specialties at all levels of complexity including Cardiology, Cancer and Complex Surgery. The Harborne Hospital is the 4th NHS partnership within this network, partnering with University Hospitals Birmingham NHS Trust.

Role Overview:
We are currently recruiting for outstanding Head of Hotel Services. The successful person will define, agree and implement an optimal organisational structure that will provide a high-quality Hotel Service to the Hospital and its Outpatient facilities, maintaining confidentially at all times.

The Hotel Service Manager will ensure adequate and appropriate equipment is available at the facility at all times, whilst considering all budget requirements. This role will manage an excellent front of house, communications, catering, housekeeping, security and porter service to the hospital, continually aiming to exceed our customer expectations at The Harborne Hospital.
 

Duties and Responsibilities: 

  • Manage and responsibility for all budgets

  • Ensure defined KPI’s for all departments are met

  • Ensure the use of corporate contracts working with external contractors to ensure smooth running of the site

  • Appraisal of managers and supervisors, ensuring goals and objectives are clear and in line with one HCA

  • Facilitate professional and personal development of managers and supervisors

  • Ensure a structured training programme is available for all staff, with mandatory completed for all accountable staff

  • Manage patient satisfaction results for the hospital, setting up action plans with relevant stakeholders

  • Set departmental and capital budgets

  • To report on service performance as required

Skills and experience
Your experience will include but would not be limited to:

  • Desirable to hold a BTEC/HND Hotel Management & Catering

  • Previous experience in similar organisation or clinical industry

  • Management training

  • Good knowledge of Health and Safety procedures

  • Good verbal and non-verbal communication skills

  • Ability to demonstrate Management/leadership experience

Employment Package:  We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. 25 days annual leave + bank holidays (which increases with years of service.)

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