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Technical Services Analyst

London – Corporate
Non-clinical
Full time
0028013
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Location: this role is based in central London

Permanent

Why join HCA’s ITG team:

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

Our colleagues are dedicated to HCA Healthcare’s mission of continuously providing high quality and compassionate patient-centred healthcare. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time!) and therefore harness and invest in the talent we have.

Above all else, we are committed to the care and improvement of human life and how the work we do makes that possible. Come and join us!

About the Role

The Technical Services Analyst is a key role in our ITG team and will provide 2nd & 3rd level support for desktop, printer, wireless client and generate incident tickets in the field.

As Technical Services Analyst you will also certify and create documentation for new client hardware per new technologies or technologies going end of life. The Technical Services Analyst is normally site-based working closely with the on-site team to ensure IT issues are identified, logged, documented and resolved in a timely fashion.

This role is suitable for a candidate who has previous experience of Desktop support with excellent customer service skills.

Skills & Experience:

  • Extensive experience in Desktop Support (2nd and 3rd line) with strong communication (oral, written) skills and customer focused
  • Understanding of application technologies, and service management / monitoring approaches
  • Experience of working in a large, matrixed organisation

Why join HCA Healthcare UK:

HCA Healthcare is the country’s largest provider of privately funded care with 800,000 patient interactions every year.

From pioneering complex care, urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships. HCA is the only private hospital group able to invest over £500 million in the latest treatments, technology, techniques and medication.

At HCA we put our patients first and affirm the unique worth of each individual. Exceptional healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each.

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