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Contact Centre Advisor

Prestatyn – Prestatyn
Non-clinical
Full time
0027707
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This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.

Job Title:  Contact Centre Advisor

Location:  Prestatyn North Wales, LL19 7HT.

Employer: HCA Healthcare UK.

Team: Health Screening Services

Salary Range: £20,534 to £26,167 + KPI bonus (dependent upon skills and experience)  

Shifts/Pattern or work: Contact Centre Advisers work on a rota basis with flexible shift options, currently between 8am-6pm Monday-Friday, with evening and weekend shifts a possibility in the future. 

We have an exception role for you, in the position of Contact Centre Advisor

The Impact you will have: As Contact Centre Advisor you will be responsible for delivering a five-star service, selling the benefits of HCA International and guiding the customer though the call.  Contact with our customer will be both verbal and non-verbal and will involve both inbound and outbound activities. Our advisors are capable of stepping outside the script where necessary. The Contact Centre Advisor is responsible for meeting all targets and KPI’s including revenue generation, that’s why we offer a monthly KPI performance bonus on top of your basic salary.

You will have the opportunity to:

  • To handle booking requests professionally and accurately
  • To provide rapid response when answering calls
  • Ensure client contract service levels are met when booking the appointments
  • Use supporting procedural documentation for booking instructions and guidance
  • To assist where necessary in rescheduling of appointments (e.g. GP absences, cancellations)
  • To process inbound request emails
  • to keep abreast of all new services and changes to existing services

In this role you will learn from our leading experts and will contribute to the vital care of our patients, as a valued member of the HCA Group.

Ideally, we are looking for someone who is;

  • Qualified to A Level standard (preferred not essential)
  • Good English language skills (grammar and spoken)
  • Computer literacy
  • Some experience in customer service

Additional Information

HCA UK is at a hugely exciting time for our organisation. We are pioneers in providing healthcare solutions to our patients as part of an established US healthcare organisation built on over 50 years of experience and we continue to deliver on ambitious growth plans. You will be joining an organisation with award-winning recognition for delivering patient care rated as outstanding. Our plans ensure we continue to do so by offering career packages, that elevate potential and ensure that all our colleagues are trained to the highest standards and are part of an exceptional service culture.

Employment package extras: We will look after you with a very attractive salary, private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards. Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

If you would like to join HCA Healthcare UK as a Contact Centre Advisor and be part of an organisation shaping a healthier tomorrow, we invite you to apply. Our application process is quick and easy, completing a 2-minute questionnaire and upload a cv.

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