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BANK - Patient Access Officer

London – The Harley Street Clinic
Full time
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HCA Healthcare UK, UK’s largest private healthcare provider, specialists in complex care is actively seeking Patient Access Officers, for Bank Shifts.

Location: Bank, All HCA UK London Sites

Hours: Flexible (shifts between 07:30 and 20:00)

Salary: Competitive Hourly Rate

Contract Type: Bank Membership

About the Role 

As the bank Patient Access Officer, your role will be vital in providing an administrative service to patients, consultants and third parties to facilitate the overall care and financial aspects of service within the hospital.

Your duties include but are not limited to:

  • Meet and greet patients, visitors, consultants and staff and deal with their enquiries while also answering telephone calls promptly and professionally
  • To liaise with patients, consultants, insurance companies and third parties relating to authorisation of treatment , care and financial aspects of all patients
  • To formally pre-register/pre-admit and register/admit all patients and guarantee 100% accuracy when requesting and transferring information to HCA database
  • To provide an accurate written quotation for self-pay patients and ensure that we receive payment in full prior to treatment
  • Ensure that all charges have been entered onto the patient account prior to month end and billing targets are met
  • Responsible for ensuring that the patient account has sufficient detailed notes for each episode of care, while also accurately record all payments onto the patient account including the provision of appropriate receipts. Reconcile and bank all cash/payments on a daily basis in line with HCA cashiering and banking directive
  • Ability to resolve all outstanding queries on processed outpatient visits and Inpatient admissions relating to insurance cover, letters of guarantee, charges, self-pay deposits and billing queries
  • To be fully compliant to audit related requests at all times and complete daily reports
  • Manage outpatient reception and waiting areas to ensure clinics run smoothly
  • Facilitate inpatient bookings and forms in line with theatre diaries and room availability
  • Co-ordinate and facilitate over the counter diagnostic bookings including consultation appointments for Consultants on CWS

Skills and Experience 

  • Previous experience in a similar role within the healthcare industry is essential
  • Accuracy and attention to detail
  • Excellent communication skills
  • Excellent numeracy skills


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