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Technical Services Analyst

London – Corporate
Full time
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Location – Central London with travel across London sites

Permanent, full time (37.5 hours per week)

Salary – £35,000 - £40,000 dependant on experience + Benefits (pension, health cover, flexible benefits and excellent career development)

About the Role

The Technical Services Analyst is a key role in our ITG team and will provide 2nd & 3rd level support for desktop, printer, wireless client and generate incident tickets in the field.

As Technical Services Analyst you will also certify and create documentation for new client hardware per new technologies or technologies going end of life. The Technical Services Analyst is normally site-based working closely with the on-site team to ensure IT issues are identified, logged, documented and resolved in a timely fashion.

This role is suitable for a candidate who has previous experience of Desktop support with excellent customer service skills.

Skills & Experience:

  • Extensive experience in Desktop Support (2nd and 3rd line) with strong communication (oral, written) skills and customer focused
  • Understanding of application technologies, and service management / monitoring approaches
  • Experience of working in a large, matrixed organisation

HCA Healthcare UK – The World’s largest private healthcare group; providing award winning primary, acute and complex care.

From complex care to straightforward procedures in both adults and children, HCA Healthcare UK provides exceptional care across our six world-class hospitals, clinics, outpatient and diagnostics centres, and NHS partnerships.

HCA UK are incredibly proud to be awarded ‘Private Hospital Group of the Year ‘2020 at the Health Investor Awards.

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses.


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