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Contact Centre Advisor

London – The Lister Hospital
Non-clinical
Full time
0024141
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Location: The Lister Hospital, Chelsea Bridge Road, London

Permanent, Full Time, 40 hours/week (variable shifts between 0800 and 1900, Monday – Friday with one Saturday in 4)

Salary: £22,000 - £24,771 per annum (Dependent upon skills and experience) + Benefits (pension, health cover, flexible benefits and excellent career development)

About the role

We have an exciting opportunity for a Contact Centre Advisor to join The Lister Hospital. Working within Imaging, you will provide administrative support assisting the department in providing imaging appointment services of the highest quality and to deliver effective support services on behalf of the contact centre stakeholders.

Duties include but are not limited to:

  • Possess an understanding of unique selling points of the various facilities within the Lister Campus and the imaging provision within them
  • Answering phones and complete bookings across multiple departments and call types, booking appointments for all diagnostic imaging procedures across the Lister campus facilities
  • Entering and editing examinations in the hospital patient appointment database
  • Advising patients on the necessary clinical preparation for their appointment
  • Possess full system knowledge for own area and Utilise the IT systems available including Microsoft, PACs, SHAREPOINT and Meditech to undertake daily administrative duties as required

Skills & Experience

  • Previous significant experience of working in a target driven environment
  • Excellent customer service experience, within healthcare
  • Computer literate
  • Excellent communication skills

HCA UK are incredibly proud to be awarded ‘Private Hospital Group of the Year ‘ 2020 at the Health Investor Awards

From complex care to straightforward procedures in both adults and children, HCA Healthcare UK provides exceptional care across our six world-class hospitals, clinics, outpatient and diagnostics centres, and NHS partnerships.

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