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Patient Administration Officer

London – The Harley Street Clinic
Full time
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Location – The Harley Street Clinic

Hours: 37.5 hours/ week, Monday – Friday. Shifts between 07.30am and 20.00pm

Salary: up to £25,000 + Benefits (pension, health cover, flexible benefits and excellent career development)

About the Role

We have an exciting opportunity for a Patient Admin Officer to join The Harley Street Clinic. Within this role, you will provide a comprehensive range of administrative services to patients, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.

Duties include but are not limited to:

  • To formally register pre –admit and admit all patients and guarantee 100% accuracy when requesting and transferring information to HCA database
  • To manage and maintain the patients record for the duration of their visit
  • Respond to telephone, written and face to face queries
  • Ensure that all accounts are finalised promptly and further funds requested as a matter of urgency
  • Manage cash transactions and the provision of appropriate receipts
  • To facilitate the successful reimbursement of professional fees at the request of consultant
  • To reconcile all financial transactions on a daily basis
  • Manage outpatient reception and waiting areas to ensure clinics run smoothly
  • Coordinate and facilitate Radiology, Cardiology, Physiotherapy and other outpatient bookings including outpatient chemotherapy, consultation appointments for Consultants on CWS

Skills Needed

  • Previous experience in a similar role is essential
  • Excellent Numeracy and Communication skills
  • IT Literate
  • Understanding of basic medical terminology

HCA Healthcare UK

The World’s largest private healthcare group; providing award winning primary, acute and complex care.

From complex care to straightforward procedures in both adults and children, HCA Healthcare UK provides exceptional care across our six world-class hospitals, clinics, outpatient and diagnostics centres, and NHS partnerships.

HCA UK are incredibly proud to be awarded ‘Private Hospital Group of the Year ‘2020 at the Health Investor Awards.

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