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Patient Access Officer

London – The Lister Hospital
Full time
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This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care.

Location: The Lister Fertility Clinic at the Portland Hospital

Contract: Permanent & full time - varied shifts between a mix of early) or late shifts

Salary: £23,000-£25,000 per annum dependent on skills & experience

Employment Package:  We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.


About the Role

We have an exciting opportunity for a Patient Access Officer. As a Patient Access Officer, you will play a vital role in delivering a high-quality administrative service to patients.

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to patients, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.


Duties include but are not limited to:

  • Coordinating and facilitating the Patient pathway for Fertility Treatment including consultation appointments
  •  ensuring that all patients meet the HCA criteria to enable successful and full financial settlement relating to all patient visits.
  • Formally registering pre–admit and admit all patients and guarantee 100% accuracy when requesting and transferring information to HCA database.
  • Managing and maintaining the patients record for the duration of their visit
  • Keeping all parties fully informed of any deviation to patient journey
  • Responding promptly to any patient/third party requests
  • Managing cash transactions and the provision of appropriate receipts
  • Coordinating and facilitating Radiology, Cardiology, Physiotherapy and other outpatient bookings including consultation appointments for Consultants on CWS, Meditex.


Ideally we are looking for someone with:

·         Previous Administrative experience is essential, ideally private

·         Computer literacy

·         Good general level of education

·         Excellent spoken and written English

·         Knowledge of relevant hospital policies and procedures

·         Excellent communication skills


If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.


Our application process is quick and easy, completing a 2-minute questionnaire and a portal access where you can upload your CV and track your application progress.


Apply now
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