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BANK - Treatment Suite Coordinator

Head Office – London
Non-clinical
Part time
0023311
Apply now

BANK – Treatment Suite Coordinator

Location: LOC Sites across London

Shifts: various shifts between 0730 and 2200

Hours/ week will vary depending on business needs

Competitive hourly rate

We’re looking for Treatment Suite Coordinators to join our LOC sites in London on a bank basis. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. As a Treatment Suite Coordinator, you will be responsible for the coordination of patient appointments and all activity related to treatment liaising with LOC and external providers. You will provide administrative support to the treatment suite and main reception teams and be an ambassador in customer relations to all service users.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

  • To act as first point of contact for all patients and visitors attending the treatment suite, ensuring they are met and greeted with courtesy, warmth and professionalism
  • To liaise with secretaries/reception about patients’ status
  • To manage patient flow and timelines with the clinical lead in the treatment suite
  • To manage the scheduling of all patient related treatment appointments to meet the patient’s needs as well as the clinic’s activity plan
  • To liaise closely with business office staff regarding changes to the scheduled treatments and late treatment booking for pre authorisation to be processed
  • Forward activity plan to include daily preparation for the following day’s schedule and liaise with appropriate teams to ensure all records are in place
  • To manage telephone calls, communicating professionally and efficiently with staff, patients as well as redirecting calls as necessary
  • To coordinate responses to emergency situations if directed
  • To manage the QCL cancellation list, communicating areas of concern, trend changes or where improvement is needed
  • Coordinate the bereavement notification pathway, informing key people involved and updating LOC records
  • To ensure patients and staff are kept informed of any delays and proactively manage

What you’ll bring:

  • Previous admin experience within healthcare
  • Excellent customer service skills
  • Computer literate
  • Grasp of basic medical terminology

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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