Urgent Care Lead - The Wellington Hospital
HCA Healthcare UK, World’s largest privately funded patient Hospital Group is currently operating 5 Urgent Care Centre with Central London.
Offering rapid-access urgent care services to private patient adults who experience sudden health problems or injuries. Patients arrive, able to walk in without appointment and our locations are:
- The Princess Grace Hospital
- The Wellington Hospital
- London Bridge Hospital
- The Lister Hospital
- The Portland Hospital (UCC Paediatrics experience)
We are very proud of the patient service we offer in our Urgent Care Centre's and are able to assess, diagnose, treat and provide ongoing care recommendations all on the same day with the latest technology and treatment plans. Currently 8 out of 10 patients do not require admission based onsite at HCA Healthcare UK hospital we are supported by direct access to our specialist on-call consultants in a range of medical trained specialist areas.
We are recruiting internally for Urgent Care Lead Doctor at The Wellington. If you are looking to drive the agenda for our UCC centres, lead and inspire a team and still continue to provide exceptional clinical care this is a brilliant opportunity.
Clinic Lead Roles and Responsibilities
- To provide complete consultations with assessment, treatment and management of patients of all ages presenting with acute healthcare problems (over 18 in the adult UCC facilities and under 18 at the Portland)
- To provide complete consultations with assessment, treatment, management of acute conditions and acute traumatic injuries (within the UCC setting and SOPs) and refer to the appropriate speciality/NHS if indicated.
- Must have competencies in monitoring, measurement, and interpretation of vital signs (and the National Early Warning Score (PEWS for children) and skill to recognise deteriorating health and respond effectively to acutely ill patients as per the organisation policies
- When cardiorespiratory arrest occurs, as a minimum should:
- Recognise cardiorespiratory arrest
- Summon help (calling 2222)
- Start CPR
- Attempt defibrillation, if appropriate, within 3 minutes of collapse using an automated external defibrillator or manual defibrillator.
- Be competent in the interpretation of X-rays, ECGs, laboratory tests, POCT and diagnostics relevant to the UCC setting and refer/consult the appropriate speciality if indicated
- Be competent in suturing/wound closure of simple lacerations, incision and drainage of abscesses, insertion of catheters (male and female), cannulation, blood taking, speculum examinations, etc and refer/consult the appropriate speciality if indicated
- Provide coverage as needed for open shifts and emergencies
- Assist in recruitment and on-boarding of UCC GPs and assess suitability of GP locums and Bank staff
- Ensure that colleagues are up to date with their mandatory training
- Identify any quality of care issues and address with appropriate clinical governance team.
- To provide CEO with a weekly review of all patients diverted away from UCCs
- To include monthly clinical chart audits at local facility
- Train and mentor GPs working in UCC as required/needed
- Investigate and address all patient complaints, completing the process in the period required. Ensure contribution from colleagues with regard to clinical governance activity
Operational and Other Duties
- Induction and supervision of UCC GPs
- Appraisal of doctors at site
- Leading personal development plan for doctors at site
- Initial investigation of complaints
- Development, documentation and implementation of local adaptations of SOPs and pathways
- Contribution regularly to review and development of overarching UCC pathways
- Participation in facility governance meetings as instructed by Primary Care CCO
- CQC leadership for site medical team
- Incident reporting on Datix
- Ensure operational KPIs are met.
- Identify workflows and individual provider efficiencies in determining cause of missing KPI targets and propose solution.
- Maintain positive attitude among clinical and support staff.
- When not on annual leave, participate in a rota to be available, as appropriate, by phone to other doctors
- Ensure doctors are compliant with rules and policies
- MBBS or equivalent medical qualification
- Fully Registered with the GMC
- Successful completion of MRCGP or equivalent
- Urgent Care / A+E experience/ aptitude and ability to work potentially unsociable hours
- Holds a current licence to practice.
- Advanced Life Support
- Urgent Care/ A+E
- GP experience & on UK GP register for all facilities (exception of Portland where Paediatric experience essential)
- Clinical management experience
This is a great development opportunity for someone who is working within Urgent Care team who has a wealth of experience looking to progress and develop within a leadership position. Taking ownership and leading of the day to day service and ensuring the Doctors and the team are delivering to HCA's standard. You will have a structured, methodical approach, able to work with empathy and care with both patients and the team. Driving our HCA Values and Behaviours will be the key to your success, so you will need to engage at all levels of the business both at the facility and as part of the wider corporate structure.
Salary Competitive + Out of hours Bonus + KPI Bonus + Benefits
Detailed Job Description available on request.